May 30, 2021 Updated: June 2021, XFINITY from Comcast is currently running 15 promotional deals. Make sure to compare these money saving bundles and promotional offers before you choose XFINITY from Comcast. Feb 04, 2021 Xfinity charges an installation fee for a professional install that varies slightly from area to area and depends on the specific equipment you order. A typical cost we’ve seen is $89.99 for a professional installation. Xfinity does offer a self-installation kit, but you won’t altogether avoid the fees by going that route.

Comcast is making yet another change to its service that’ll cost you more money, at least if you can’t figure how to set up your own hardware. The service provider will soon increase the cost of having an in-home professional install your router and other hardware, though the option will remain to set it up yourself if you know how to do it.

When you get cable service through Comcast, you have two options: you can set up the hardware yourself or you can pay $79 to have someone come out and install it for you. Most people choose to do the process themselves — it’s not that difficult. But some people aren’t comfortable with this and may choose to have a technician come out, and in some cases self-installation isn’t an option.

According to The Boston Globe, Comcast will increase its home installation service fee to $100 on January 1. Likewise, the cost of having an in-house service call will increase from $40 to $70, though visits that are for repairing issues don’t come with a fee.

Oct 23, 2019 Xfinity TV fees. Xfinity TV customers can expect the most additional charges on each monthly bill and potential changes to their lineup based on programming costs. Take a look at some Xfinity TV fees that may appear on next month’s bill and what they mean for your service going forward. Dec 14, 2020 If you don’t qualify for self-installation or would rather have a professional set everything up, you should keep an eye out for free Xfinity installation promotions. Xfinity tends to change up its special promotions month-by-month, so if you don’t see a free installation deal right now, check back later or negotiate with an Xfinity rep.

In its justification for the price increase, Comcast said in a statement to Boston Globe that ‘rising programming costs’ are driving the change. The increase comes weeks after Comcast revealed that it will expand its Internet data cap into the Northeast, mirroring the same caps that have been in place for other customers.

As well, it was recently revealed that Comcast will be increasing its rates for Internet and TV service in the new year. Many customers can expect their rates to increase, with the exact amount varying based on market and plan. For example, some customers will see the cost of their Performance Starter plan increase three dollars per month, and their Xfinity Home plan increase by $10/month.

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Comcast is making it difficult for many new customers to avoid paying installation fees—even if they purchase their own modems and are willing to set them up themselves.

Based on our tests, signing up for standalone Internet or TV service on Comcast.com often requires payment of a $59.99 or $89.99 installation fee, depending on where you live. (The fee was $60 in two Massachusetts suburbs and $90 at homes in Houston, Texas, and Seattle, Washington.) In cases where the $60 or $90 fee is charged, the fee is required whether you purchase your own modem or rent one from Comcast for another $11 a month.

Xfinity Internet Deals Free Installation

The installation fee might be charged even if the home you're buying service at has existing Comcast service, and even if you order Internet speeds lower than those purchased by the current occupant. That means the fee is charged even when Comcast doesn't have to make any upgrades at the house or apartment you're moving into. Internet speed makes no difference, as the fee may be charged whether you purchase 15Mbps downloads or gigabit service.

'We can't offer self-install kits for residences that we already serve with an existing customer,' a Comcast spokesperson told us. Comcast said it requires professional installations for 'complex' cases.

Bundle up to avoid the fee

You can avoid the installation fee by purchasing certain bundles that include both TV and Internet, but the fee is often mandatory if you buy only TV service or broadband individually. The $60 or $90 fee is also charged when you buy phone service only or a 'double-play' package of phone service and broadband.

Xfinity Installation Fee Free Shipping

We tested this by entering addresses into Comcast's online sign-up system and going through most of the process of signing up for service. In cases where Comcast requires the fee, we were unable to get to the 'Submit Order' page unless we scheduled a 'professional installation' and submitted credit card information. Getting one of Comcast's self-install kits wasn't even an option in these cases.

The fee isn't always required. A Comcast spokesperson provided us with five addresses in different states where Comcast's online system offers the option of a free self-install kit:

When asked why free self-install kits are available for these addresses, Comcast told us, 'These are all homes for sale in our footprint that previously had Comcast services.'

But our tests of Ars staff addresses indicate there are at least two common scenarios in which you'd have to pay the fee. If you live in a house in Comcast's territory but currently subscribe to something else, like Verizon FiOS, our tests indicate that you have to agree to pay the installation fee in order to switch to Comcast.

Secondly, if you're moving into a home that's still occupied and the current resident has Comcast service, you'd have to pay the installation fee. This would occur if you sign up for service in advance when you're planning to move into a new home or apartment almost immediately after the current resident leaves.

Comcast's fees vary so much by geographic location and bundle that we can't be sure that these general guidelines will hold true in every case. But it's clear that there are multiple circumstances in which Comcast will not allow new customers to order service online unless they agree to a pricey installation, even when they have their own modem and could plug it in themselves.

Please complete your order!

A Comcast spokesperson initially disputed our findings—even though they were based entirely on the results provided by Comcast's website. The Comcast spokesperson told us that a new customer can't sign up for service online at an address that currently has a paying Comcast customer, because its system has a business rule in place to automatically flag such an address. Comcast told us that in these cases, a new customer would be required to talk to a Comcast agent, who would presumably ensure that the current resident is actually moving out before allowing the new customer to hook up to Comcast's network. Because of that, Comcast told us that we shouldn't assume that the installation fee listed on its website would actually be charged.

But that doesn't appear to be true. I was able to schedule installation appointments and enter credit card numbers in order to sign up for service at homes where the current resident subscribes to Comcast. Hitting the 'Submit Order' button would have charged my card $50 immediately, enough to cover the first monthly payment of $30 and part of the installation fee.

I didn't actually click the 'Submit Order' button because I wanted to avoid credit card charges and a confusing situation with Comcast installers. But once I pointed this out to the Comcast spokesperson, the company stopped denying that it would be impossible to sign up for service at these homes without talking to a Comcast agent.

In the ensuing days, Comcast's automated system sent me two followup emails urging me to complete my order before I unsubscribed from the messages—I was never told that I had to talk to a Comcast agent in order to set up service.

Xfinity Professional Installation Fee

The Comcast spokesperson told us that ins